Complacency in the Meetings Industry

“Humans in general are complacent,” says Alan Kleinfeld, former law enforcement officer and director of Arrive Conference Solutions, a company that specializes in event safety. “But it’s a big problem in the meetings industry.”

Kleinfeld pointed to 9/11 as one of the clearer examples. “The world flipped on its head and meetings were impacted negatively. It took a long time before people felt comfortable flying again. But once we as an industry got over the initial shock, we went back to business as usual. [There was] no more ‘see something, say something.’ Back then, had you noticed an unaccompanied backpack sitting in a lobby or airport, you’d alert the authorities. Now we don’t do that, but we should continue to.”

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